How do I claim my SUPER back?

If you have worked in Australia on a temporary visa and intend to leave Australia permanently, you may be entitled to a refund of your superannuation.

Superannuation is the amount of money set aside for a person's retirement. This is equivalent to a pension or social payments in other countries. It is paid by your employer into a Superannuation Fund.
(Please note New Zealand residents are not entitled to claim back their super.)

Got Questions? Click here for Frequently Asked Questions about claiming your super back.

Our processing fee for a superannuation refund is $149. Transfer to an international bank account is $44.

Some super funds will not allow us to claim your superannuation refund easily, so be sure to read our tips about which super fund to use on our Just Arrived page.

If your superannuation fund rejects the online system application, and we are required to process the refund again via a paper claim, you will be charged two processing fees.

When can I claim a SUPER refund?

There are two general requirements for claiming a superannuation refund:

1. You have permanently departed Australia. (You can start the process before you leave though so come and see Super Return for help)
   
   
2. Your current visa must be expired or cancelled. If you cancel your own visa you will save a fee that we charge if we do it for you.

How to cancel your visa?

If you are outside Australia, you can request the department to cancel your visa in order to access your superannuation. Your request for cancellation must include the following information:

• a clear statement that you wish to have your visa cancelled
• full name and date of birth
• passport number
• when you visited Australia
• subclass of the visa you wish to have cancelled
• current residential address
• the date that you departed Australia

You must also provide details of all people who hold a visa because they are a member of your family unit, or hold a visa only because you hold your visa. (This includes, but is not limited to, people who were included in your visa application).

Any visa(s) held by members of your family unit, that are held only because you hold your visa, will also be cancelled whether they are in or outside Australia.

Any visa(s) held by people, other than members of your family unit, that are held only because you hold your visa, may also be cancelled whether they are in or outside Australia.

Requests for cancellation should be sent in writing via email or via post:

Email: Super.hobart@immi.gov.au

Postal address:
Certification of Immigration Status Department of Immigration and Citizenship
GPO Box 1496
Hobart TAS 7001

 

What do I do?

1. Download and complete the Super Refund Application. This form is different to the Tax Refund Application.
   
   
2. Post certified photocopies in English, of the pages of your passport that show:
• your photograph and signature
• your temporary Australian resident visa showing the date of expiry
• the dates you arrived and departed Australia;
  
  AND
  
  
3. Post a certified photocopy in English of ONE of the following that shows your name, photo and signature:
   • Driver's licence/permit
   • Public Service ID, Social Security ID Card, University/tertiary student ID Card;
     
     OR
     
     
4. Post a certified photocopy in English of TWO of the following (from different banks) that shows your name:
   • ATM Card
   • MasterCard
   • VISA Card
   • Diners Club Card
   • American Express Card

How do I certify?

EXAMPLE - certified document

To certify a document, take the original documents and the photocopies to one of the following people and have them certify, in English, that the copy is a true and correct copy of the original.

• A member of the Police Force
• A registered medical practitioner
• A dentist
• A minister of a religion
• A member of the legal profession
• A Justice of the Peace

See an Example of a certified document here

Any other information you can provide will also be of assistance. For example:

Superannuation fund details:

• A superannuation statement;
  
  
• Any superannuation related documents

Once you have collected as much information as you can, POST it to us at:

Please note: we cannot accept faxed or emailed copies of these documents as the super funds will not accept them.

*We recommend you keep a copy of all the information you send to us.

 

Home | FAQs | Links | Contact Us | Comments | UK Tax Rebate